Refund policy

RETURN & EXCHANGE POLICY

We offer a 30-day return policy for all unused items in their original condition and packaging.

To be eligible for a return:
- The item must be unused and in the same condition you received it
- All original packaging and accessories must be included
- Proof of purchase is required

Non-returnable items:
- Used or damaged items not caused by us
- Items returned without original packaging

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Exchanges:
We only replace items if they are defective or damaged upon arrival.

Return shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at:
support@chronocollectible.com